Frequently Asked Questions

Questions? You came to the right place

Q1. How do I create an order?

For fishes, Simply click on the order now and select your order.
If you are planning to buy large pets, please understand that since having pets like dogs are a big responsibility, it is recommended that you visit the store and check them out for yourself and we'll give you a quote.

Q2. Do you give consultation services?

Yes, and they're free of charge

Q3. What if I want an exchange or refund?

Pets are not avaiable for refund.
If you would like to return food and treats, please do so within 1 week from the date or purchase, provided the product has not been opened yet.

If you have more questions, please don't hesitate to contact us.

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